I’m sitting in my salon chair .. after I just melted someone’s hair. Yes, after 7 years I feel ashamed and embarrassed that this happened. I had a cancellation, and a walk in asked if she could do her hair and I said yes. She used a product at home called HUSK coconut oil and tresseme shampoo and conditioner. I thought I would be ok because not all clients use the right stuff. I washed her hair and noticed her hair gummy on the ends. I thought that was very strange since I did use low developer and when I checked then they were fine. But the hair ripping off as I brushed her hair said otherwise. I had to swallow my pride and let the client know I made a mistake. I started with if she was using and medication at home like acutane & she responded saying no. Still the client in my chair so optimistic and sweet- made me feel a little more at ease. I asked her what products was she using at home, and then I processed to tell her this has never happened to me.. I told her the reaction her hair had to my bleach and I didn’t know where I could’ve gone wrong, that I was sorry and I was embarrassed. She was very calm when I told her we would have to chop her hair to her shoulders. I immediately told her the service would be on me, and all her products would be on me as well as her next few services. I’m strangely very calm about this- I know mistakes happen and owning up to them is the first step to it. I usually will feel very defeated but I truly believe I did everything right. Except .. except a stand test against that coconut oil. I might feel ok right now. But maybe in a few hours I will cry my eyes out!
I ended up posting the video explaining how I melted her hair- and it got so much attention. I’ve even gotten new clients because of that video. Don’t ask me why people would come to me after that video- I would have major anxiety letting someone touch my hair. But a lot of people gave me kuddos for taking responsibility. Ivy was coming to me every 6 weeks to get her hair back to a healthy journey. I gave her olaplex, k18, a wet brush and magic myst to help her hair come back to life. We trimmed and toned her hair every 6 weeks. Before anyone else says anything. No I didn’t charge her. Every time she came I lost about $200 but it’s ok. I made a mistake and I owned up to it. I haven’t seen her since- hopefully she’ll still come to me.
Just being honest- 